Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register for a Rezy account or use our services, we may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Identity Verification Information: Date of birth, nationality, Emirates ID or passport details, and other government-issued identification details.
• Financial Information: Bank account details, payment card information, income details, and transaction history.
• Employment Information: Employer name, job title, employment history, and salary details.
• Property Information: Details about your rental property, lease agreements, and landlord information.

1.2 Automatically Collected Information

When you visit our website or use our app, we automatically collect certain information about your device and usage, including:

• Device Information: IP address, browser type and version, operating system, device type, and other technical identifiers.
• Usage Data: Pages visited, features used, time spent on the platform, click patterns, and interaction with our services.
• Location Data: General location information derived from your IP address or more precise location if you grant permission.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing and Improving Our Services

• Processing rental payments and managing your account
• Verifying your identity and eligibility for our services
• Communicating with you about your account and our services
• Improving and developing new features and services
• Providing customer support and responding to your inquiries

2.2 Personalization and Marketing

• Personalizing your experience on our platform
• Sending you relevant offers, recommendations, and information about our services
• Conducting market research and analysis
• Measuring the effectiveness of our marketing campaigns

2.3 Legal and Security Purposes

• Complying with legal obligations and regulatory requirements
• Detecting and preventing fraud, unauthorized activities, and security incidents
• Enforcing our terms of service and other policies
• Establishing, exercising, or defending legal claims

3. How We Share Your Information

We may share your information with the following categories of recipients:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as payment processing, identity verification, data analysis, email delivery, hosting services, customer service, and marketing assistance.

3.2 Property Owners and Landlords

We share necessary information with property owners and landlords to facilitate rental agreements and payments.

3.3 Business Partners

We may share information with business partners who offer services that may be of interest to you, such as property management companies, real estate agencies, and other related service providers.

3.4 Legal and Regulatory Authorities

We may disclose your information to legal and regulatory authorities, or other third parties as required by law, to comply with legal processes or government requests, or to protect our rights, property, or safety, or those of others.

3.5 Corporate Transactions

In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your information may be transferred to our successor or assignee.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to correct or update your personal information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us at hello@getrezy.com.

6. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us at hello@getrezy.com.

9. Third-Party Links and Services

Our website and services may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites or services before providing any information to them.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use information about you and your interaction with our website and app. We use these technologies to enhance your user experience, analyze usage patterns, and personalize content and advertisements.

You can control cookies through your browser settings and other tools. However, if you block certain cookies, you may not be able to use all the features of our services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: hello@getrezy.com
Website: getrezy.com